While you can use any of the admin apps to set up the features in Customer Service, we recommend that you use the latest apps and centrally manage the features in a robust framework.Ĭustomer Service admin center: Helps in managing the different features of Customer Service in one place. You can configure and manage the different capabilities in Customer Service by using any of the following apps based on the licensing module that you've purchased. Manage performance and productivity through reports and dashboards.Define service terms through entitlements.
Share information in the knowledge base.Record all interactions related to a case.We offer several app experiences for you to choose from, depending on your support organization’s needs. The key to improving satisfaction in service delivery is enabling agents to take customer requests from any channel, handle multiple sessions at a time, interact with multiple apps without losing context, and enhance their workflow with productivity tools. The agent experience is the heart of Dynamics 365 Customer Service. We believe that knowing your customers enables you to personalize each experience and optimizes your agents' productivity so you can earn customers for life. Welcome to Dynamics 365 Customer Service! We are delighted to offer you a suite of capabilities to ensure your business can deliver the best customer service experience possible to your customers. If you’d like to try Dynamics 365 Customer Service for free, you can sign up for a 30-day trial.